1 reviews | Active since Sept 2021
Poor after sales support
The initial sales process with Weelee was excellent, and I was genuinely impressed with the service at that stage. Unfortunately, the after-sales service left much to be desired, which is why I’m only able to give a 2-star review.
On Tuesday, 1st July, I was informed that my registration documents were ready for collection. I asked the salesperson who assisted me for a copy of the Natis document, as my insurance required it. He promised that he would send it to me shortly. However, when I followed up on Wednesday and Thursday, I received the same response each time—he would send it soon—but nothing ever arrived.
I then reached out to the licensing team via email to inquire about the process for getting the documents delivered to me, but received no response. On Thursday, 3rd July, around 5:00 PM, I called to follow up, and was told that someone would send me a photo of the documents and that delivery would be arranged for the next morning. Unfortunately, this never happened.
On Friday, 4th July, around 10:00 AM, I called again to check on the delivery, but no one seemed to be aware that the documents needed to be delivered. When I asked to speak with management, the consultant refused at first, but after I mentioned they should come and collect their car instead, she finally agreed to transfer me. However, the call was abruptly ended by the consultant.
It’s really disappointing that I had to escalate a simple request like this after what had initially been such a positive sales experience. I also noticed that their call center is quick to answer when selecting the sales department, but if you need anything else, you’re left waiting for a long time. This shows that they may prioritize the sale, but don’t seem to care as much about customer service after the transaction.
Overall, I’m not happy with the lack of communication and follow-through after the sale, and it’s unfortunate that the after-sales service doesn't match the positive start.
After my initial review, I had hoped things would improve—but unfortunately, my experience with Weelee's after-sales service has only worsened.
Recently, I encountered a recurring issue with the vehicle I purchased. I brought the car in, and they ran a quick diagnostic, reset the error, and took it for a short test drive. However, shortly after I started driving it again, the exact same problem reappeared. Clearly, the issue was not properly addressed.
What’s even more frustrating is the complete lack of communication since then. I’ve tried calling the sales representative and the after-sales service manager multiple times—no one answers their phones or responds to WhatsApp messages. I’ve also tried calling the main contact number, but again, no response.
It’s disappointing that after raising legitimate concerns, I received a response to say that they take complaints seriously, but it is clear that nothing has changed and just reinforces my previous impression that while the sales process is prioritized and smooth, the after-sales support is severely lacking.
When you purchase a vehicle—especially one with a warranty or service plan—you expect support and accountability if problems arise. Sadly, that hasn’t been my experience with Weelee.
Until they take after-sales service seriously and show proper care for their customers post-purchase, I cannot recommend them and therefore this review changes to a one star.
After my initial review, I had hoped things would improve—but unfortunately, my experience with Weelee's after-sales service has only worsened.
Recently, I encountered a recurring issue with the vehicle I purchased. I brought the car in, and they ran a quick diagnostic, reset the error, and took it for a short test drive. However, shortly after I started driving it again, the exact same problem reappeared. Clearly, the issue was not properly addressed.
What’s even more frustrating is the complete lack of communication since then. I’ve tried calling the sales representative and the after-sales service manager multiple times—no one answers their phones or responds to WhatsApp messages. I’ve also tried calling the main contact number, but again, no response.
It’s disappointing that after raising legitimate concerns, I received a response to say that they take complaints seriously, but it is clear that nothing has changed and just reinforces my previous impression that while the sales process is prioritized and smooth, the after-sales support is severely lacking.
When you purchase a vehicle—especially one with a warranty or service plan—you expect support and accountability if problems arise. Sadly, that hasn’t been my experience with Weelee.
Until they take after-sales service seriously and show proper care for their customers post-purchase, I cannot recommend them and therefore this review changes to a one star.
We sincerely apologise for the frustration and inconvenience you’ve experienced. While we’re glad your initial sales experience was positive, it’s clear our after-sales service did not meet your expectations, and for that, we are truly sorry.
Please note we have escalated your case internally, and a member of our team will be in touch with you shortly to address your concerns. We are committed to resolving this matter and improving our service. We appreciate your honest feedback as it helps us improve. Again, we apologise for the frustration caused and thank you for allowing us to make things right.
Regards,
The Weelee Team
We sincerely apologise for the frustration and inconvenience you’ve experienced. While we’re glad your initial sales experience was positive, it’s clear our after-sales service did not meet your expectations, and for that, we are truly sorry.
Please note we have escalated your case internally, and a member of our team will be in touch with you shortly to address your concerns. We are committed to resolving this matter and improving our service. We appreciate your honest feedback as it helps us improve. Again, we apologise for the frustration caused and thank you for allowing us to make things right.
Regards,
The Weelee Team