1 reviews | Active since Jul 2023
Pathetic service - Do not use Weelee.. ****mers!!!!
I've had the worst experience today. I've been in contact with Weelee for the past three weeks regarding a trade in and purchase of a different vehicle with Weelee. Their buyer Vusi came to see me at work to do an evaluation on my vehicle. Everything went well over the past few weeks and Weelee made me an offer for my vehicle , which I was happy with. I then got approved for finance on the new vehicle from Weelee and even got insurance sorted out today as I was going to Weelee to finalise the deal and collect my new vehicle. When I arrived at Weelee, I had to wait two hours only to find that the paperwork was not completed for the sale of my current vehicle. After waiting for two hours, it was a matter of a minutes before I could sign the contract for my vehicle and I was told that Weelee could not buy my vehicle due to it being owned by an insurance company previously as it was against their company policy. I was also informed that this should have been picked up by their buyer when evaluation was done. I am absolutely disgusted by the serviced I received from Weelee as nobody was even willing to assist in anyway . Surely this issue should have been picked up earlier if Weelee had trained their staff on how to do their jobs properly. I would not recommend got anyone to buy or sell their vehicle to Weelee . The staff is very unprofessional, they do not care for their customers , it is only about money .. money making ****mers !!!!!
We sincerely apologise for the frustration you faced during your recent visit to Weelee. Thank you for bringing this to our attention, that is not the level of service we strive for. Your feedback is incredibly important to us, and we take your concerns seriously.
Please note that we have escalated this internally, and one of our sales consultants will reach out to you to assist in addressing these issues promptly. Again, we apologise for your frustration and hope to make things right.good for the following complaint.
Regards,
The Weelee Team
We sincerely apologise for the frustration you faced during your recent visit to Weelee. Thank you for bringing this to our attention, that is not the level of service we strive for. Your feedback is incredibly important to us, and we take your concerns seriously.
Please note that we have escalated this internally, and one of our sales consultants will reach out to you to assist in addressing these issues promptly. Again, we apologise for your frustration and hope to make things right.good for the following complaint.
Regards,
The Weelee Team
