1 reviews | Active since Aug 2013
Pathetic service and low down dirty rotten business ethics
Avoid Weelee at all costs if you value your time, money, and dignity. š”
My experience with them has been nothing short of appalling. Over the course of May, I made three separate trips to Centurionāeach time to view and finalize the purchase of a specific car I had been discussing extensively with Ora over WhatsApp. Despite ongoing conversations and moving forward with the finance process, the vehicle was sold to someone else without so much as a courtesy call.
I informed Ora I would be coming in on a Saturday, and when I arrived, he acted as if everything was normalāonly to later deflect responsibility to Eunice in finance. Eunice, in turn, pointed fingers at the manager, Nick.
To make matters worse, Eunice had spoken to me twice the Thursday before, confirmed everything was on track, and even said they were expecting me on Saturday. Then, on Friday, Nick sold the vehicle to someone elseāwithout informing me. They waited until I had driven 50km to their dealership before telling me the car was no longer available.
This isnāt just poor serviceāitās blatant disrespect and disorganization. Thanks to Weelee, the car Iād been working so hard to secureāthe one I had my heart set onāwas sold out from under me with zero accountability.
āUselessā doesnāt even begin to describe the level of incompetence I encountered. Deeply disappointed and furious.
Weāre truly sorry to hear that your interaction with our Centurion branch left you feeling frustrated and disappointed. Your experience does not reflect the standard of service and communication we aim to provide.
We understand how important transparency and respect are during the vehicle purchase process, and we regret that your expectations were not met. Please rest assured that your feedback has been escalated to our senior management team for review, and it will be addressed internally to ensure improvements going forward. We sincerely apologise for any inconvenience caused and appreciate you bringing this to our attention.
Regards,
The Weelee Team
Weāre truly sorry to hear that your interaction with our Centurion branch left you feeling frustrated and disappointed. Your experience does not reflect the standard of service and communication we aim to provide.
We understand how important transparency and respect are during the vehicle purchase process, and we regret that your expectations were not met. Please rest assured that your feedback has been escalated to our senior management team for review, and it will be addressed internally to ensure improvements going forward. We sincerely apologise for any inconvenience caused and appreciate you bringing this to our attention.
Regards,
The Weelee Team
