JG
Jacques G

1 reviews | Active since Aug 2013

08 Jun 2025, 00:17

Pathetic service and low down dirty rotten business ethics

Avoid Weelee at all costs if you value your time, money, and dignity. 😔

My experience with them has been nothing short of appalling. Over the course of May, I made three separate trips to Centurion—each time to view and finalize the purchase of a specific car I had been discussing extensively with Ora over WhatsApp. Despite ongoing conversations and moving forward with the finance process, the vehicle was sold to someone else without so much as a courtesy call.

I informed Ora I would be coming in on a Saturday, and when I arrived, he acted as if everything was normal—only to later deflect responsibility to Eunice in finance. Eunice, in turn, pointed fingers at the manager, Nick.

To make matters worse, Eunice had spoken to me twice the Thursday before, confirmed everything was on track, and even said they were expecting me on Saturday. Then, on Friday, Nick sold the vehicle to someone else—without informing me. They waited until I had driven 50km to their dealership before telling me the car was no longer available.

This isn’t just poor service—it’s blatant disrespect and disorganization. Thanks to Weelee, the car I’d been working so hard to secure—the one I had my heart set on—was sold out from under me with zero accountability.

ā€œUselessā€ doesn’t even begin to describe the level of incompetence I encountered. Deeply disappointed and furious.

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Replies (1)
Weelee
Weelee's reply09 Jun 2025, 12:15
Official
Hi Jacques,

We’re truly sorry to hear that your interaction with our Centurion branch left you feeling frustrated and disappointed. Your experience does not reflect the standard of service and communication we aim to provide.

We understand how important transparency and respect are during the vehicle purchase process, and we regret that your expectations were not met. Please rest assured that your feedback has been escalated to our senior management team for review, and it will be addressed internally to ensure improvements going forward. We sincerely apologise for any inconvenience caused and appreciate you bringing this to our attention.
Regards,
The Weelee Team