MS
Mohammed S

1 reviews | Active since Oct 2022

11 Nov 2024, 20:24

Pathetic after sales from weelee

I was unhappy with the sales person I dealt with and his direct manager. The after sales was bad and they refused to take my calls when I wanted to know about the progress on repairs that needed to be done, they gave me excuses that they were in training or meetings and they didn't want to take the call at the office or their cellphone. Im from Durban and they assured me the vehicle will have an auto valet and be deep cleaned but upon receiving it I found it to be filthy with stains on the seats and the aircon needs a regas but I was assured the aircon was working well and everything was in good order on the car. I was also **** to by them because the delivery team who had to drive the car down told me they only received the keys on Wednesday the 6th of November 2024 at 6h30pm and I appreciate how hard the driver worked to get it to Durban at 8am thursday morning. The sales person told me the car was at the depot on Friday but that was a lie because the transport company who was supposed to bring the vehicle didn't get any booking for it and they emailed weelee to find out. The sales person refused to tell me it was still in repairs and they were running around to sort it out since Wednesday even at 3pm according to the driver. I have not received my spare key as yet and when I sent a message to the sales person who I was dealing with he said he would look for it but now he's ignoring my messages and that's pathetic after sales, he also promised to get the company to pay for auto valet but he hasn't gotten back to me about it. And I still need feedback on why my vehicle license disc will take long to get to me. The finance team was good and delivery guy worked hard to save weelee but the sales person and his manager werent good after the sale was complete. I really need to deal with someone who can understand my complaint and will respond to me to make up for the empty promises made and the lies spoken.

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Replies (2)
Weelee
Weelee's reply13 Nov 2024, 12:43
Official
Hi Mohammed,

We sincerely apologise for the frustration caused. We regret that your experience did not meet the high standards we aim for, especially regarding communication, the condition of the vehicle, and the after-sales service. We take full responsibility and are looking into the issues with your spare key and vehicle.  Please note, a consultant will be in touch to resolve this matter and ensure your concerns are immediately addressed and resolved. We appreciate your patience and the opportunity to make this right.

Regards,
The Weelee Team
MS
Mohammed S's update14 Nov 2024, 15:41
Reviewer Update
I've called the company again today and it seems no managers are available to speak to me when the reception says my name... They all suddenly get busy and aren't at their desk. I just want my spare key for my vehicle and the full auto valet I was promised. It's so simple. Why does it have to be so difficult to get someone to answer me?!
I'm tired of this company saying it will contact me and they never do and when I reach out they refuse to speak to me. Disappointed being the first time using this company.