PATHETIC

By far the worst after sales experience I have ever had... I've bought 5 used cars from WeBuyCars since 2017 and the service was what kept me going back each time... I was searching for a Suzuki Alto for a while and since I could not find one at WeBuyCars for a couple of months, I decided to look elsewhere... Stumbled upon Weelee and thought I would give them a try... Filled in the application form and was pleasantly surprized about the speed at which the finance approval was obtained. Took delivery of the car on Friday afternoon and the moment I pulled away I felt the clutch felt very weird... Proceeded to the highway and realised that apart from feeling weird, it was actually slipping to an extent that I thought I would not make it home. I pulled over and called the salesperson "Ebrahim" to inform him and ask whether I should return the car. He informed me that I must drive home and that the after sales Manager a certain "Jonathan" would call me to advise on the next step. The whole of Friday passed with no further communication. I sent Ebrahim a whatsapp at 17:00 to follow up and he sent me Jonathan's number... Saturday norning at 10:30 I tried calling Jonathan to follow up and my call went unanswered. I called Ebrahim who informed me that he was walking to Jonathan right now and that he would call me back... Sunday morning after not having heard from anyone, I took the car back and requested the deal to be cancelled... There I was assured by Mohammed (apparently Ebrahim's brother) that he would take the matter over and ensure that the car is repaired and would give me feedback... The following day at 11:00, after receiving no feedback I sent Mohammed a Whatsapp to follow up and he rep**** that the car would be taken to ACD to get the clutch repaired. The Tuesday at 12:00 after no further feedback, I decided to call ACD and find out what was happening. They informed me that a quote was sent to Weelee but they are still waiting for authorization to proceed with the repairs. The ACD manager then kept me up to date from thereon on the progress of the repairs... The friday morning Brandon from ACD informed me that the repairs was done. After again not receiving any feedback from Weelee I sent Ebrahim a whatsapp that I will be collecting the car at 15:00... I got the car and all seemed well until a week later when I noticed that the car was now leaking oil... I sent Ebrahim a whatsapp on Monday the 24th of June and till now, have not received any response... As much as I have always promoted WeBuyCars to my friends and Family, I will NEVER recommend Weelee to anyone. Absolutely PATHETIC service and their cars, despite having a clear Dekra report and roadworthy, are not what they claim it to be. How does Dekra miss an obvious clutch issue? How did the car pass a roadworthy with an oil leak and slipping clutch?