1 reviews | Active since Jun 2023
Ongoing after sale-bad experience from Weelee!
This is the 3rd review I am posting about Weelee. The first one was amazing as I was extremely impressed with the sale of the car that I bought, the staff and smooth process that I was taken through. The second was for a terrible after sale experience with a radio issue that I experienced which has eventually been sorted.
I have since requested to be refunded for the money that I paid at the dealer for having my radio diagnosed and as a result foynd out that it was broken whereas when I bought the car I was informed that it is working and all I need is the authentication key. It has been over two weeks of me following up on my refund request and I have not received any feedback since.
This makes me question if Weelee places more of their attention on the sales against the existing customers concerns and queries.
Thank you for taking the time to share your honest and continued feedback. We’re pleased to know that your initial experience with the vehicle purchase was a positive one, but we’re truly sorry to hear about the ongoing frustration you've experienced. This is not the level of service we aim to aim to provide, and we understand your disappointment.
Please rest assured that your concerns have been escalated to our senior management team for urgent review. We are committed to following up and ensuring that this matter is promptly resolved. We sincerely apologise for the inconvenience and appreciate your patience as we work to make things right.
Regards,
The Weelee Team
Thank you for taking the time to share your honest and continued feedback. We’re pleased to know that your initial experience with the vehicle purchase was a positive one, but we’re truly sorry to hear about the ongoing frustration you've experienced. This is not the level of service we aim to aim to provide, and we understand your disappointment.
Please rest assured that your concerns have been escalated to our senior management team for urgent review. We are committed to following up and ensuring that this matter is promptly resolved. We sincerely apologise for the inconvenience and appreciate your patience as we work to make things right.
Regards,
The Weelee Team