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Marc M

1 reviews | Active since May 2023

02 May 2023, 11:12

Offer from Weelee is not Net to Client and dealer takes off 4% due to Weelee

I was made x offer by Weelee and it was represented as a net figure due to me. However the appointed dealer came to view my vehicle and was happy with the condition of the vehicle. I thought I would then receive x as represented by Weelee. However, much to my surprise, I was only offer x minus around 6%. When I asked the dealer they mentioned that the offer presented by Weelee was a gross offer and that they had to deduct 4% owed to Weelee. When I phoned Weelee to ask, I was told that the offer was not final and that a dealer can make a counter-offer. Definitely not what I was expecting and a lot of promises not fulfilled. Unfortunately all of this took a week and I could not find a counter-offer as I was moving overseas.

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Replies (1)
Weelee
Weelee's reply02 May 2023, 12:41
Official
 
Hi there Marc, 
 
We appreciate your honest feedback here and are so sorry for the inconvenience caused. We do try to ensure that our customers feel informed and supported throughout the entire process, but we do understand your frustration. 

We know there is always room to do better, and our promise is for us to continue to push, improve and always do right by our customers. We hope you’ll consider giving us another chance in the future. Feel free to reach out to us anytime and we'll see to it that you get what you need. 
 
 Best, The Weelee team