WB
Wesley B

1 reviews | Active since Oct 2010

03 Mar 2024, 20:47

No service from Weelee no feedback no sale

Two weeks ago went through to Weelee to make a offer on my current car and wanted to purchase a replacement car from Weelee. My word the service is non existent. An offer was made on my car and i found a suv on there website which was great. Got told there is a couple of issues to resolve so they will keep in contact with me. Was told it should all be soughted by the next week. So the vehicle in question seems to have multiple problems so I was told they cannot sell it to me. Well all good and well iv driven from boksburg to Centurion to get the deal soughted my vehicle financing was arranged all was done. But no followups from the staff at Weelee no call backs no alternative vehicle offered. You just a number with this company I complained to the sales manager no feedback i complained to the Finance person no feedback i complained to the team leader no feedback. So seems this company could not care less whether they make a sale keep a potential long term client non of the above. Thanks Weelee for the non existent service.

0
Replies (2)
Weelee
Weelee's reply03 Mar 2024, 22:32
Official
Hi Wesley,

We're so sorry to hear you've had such a dissapointing experience and for the delay in communication. This is not the level of service we aim to provide. We understand your frustration and can assure you, your concerns are not taken lightly. We have escalated the matter internally. Thank you for taking the time to bring this to our attention. 

The Weelee Team
WB
Wesley B's update26 Mar 2024, 11:18
Reviewer Update
Still 0 feedback no feedback from Nico nor any of the other staff that promised to assist. After 2 faulty cars offered and faithfully promised to find a car for me as the finance was arranged by Weelee 0 nada no service nothing. So bad that a new company that promises to be better then the competitors can just srugg there customers off and not care less to provide a basic service.