ND
Neil D
1 reviews | Active since Oct 2011
19 Apr 2024, 17:13
No refund, questionable processes
I was in the process of purchasing a vehicle from the Centurion branch and the salesman was Ebrahim. Due to questionable processes I decided not to purchase the vehicle. I did regrettably pay a R5000 deposit which I subsequently requested a refund and submitted the necessary refund form. Weelee states on their refund form that it takes 3 to 5 days. I submitted this on the 27th March and received nothing 3 weeks later. Ebrahim says on 13th April via WhatsApp "Good Day
The refund is being processed internally
By the end of this week I will send you the proof of payment, Apologies for the internal delay"
Another week and still no refund received. Emailed the accounts department via email and no reply.
Be VERY Careful to all potential customers, I'd hate to experience their after sales service. So glad I did not proceed with the vehicle purchase!
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Replies (2)
Weelee's replyOfficial
19 Apr 2024, 20:07Hi Neil,
Thanks for your honest feedback. We apologize for the inconvenience caused. We work really hard to ensure our customers receive on the best service and clearly this time we've fallen short. We are so sorry but appreciate you bringing this to our attention. We can assure you that your concerns will be taken on board going forward.
We have escalated your review internally and you will be contacted regarding your refund.
The Weelee Team
Thanks for your honest feedback. We apologize for the inconvenience caused. We work really hard to ensure our customers receive on the best service and clearly this time we've fallen short. We are so sorry but appreciate you bringing this to our attention. We can assure you that your concerns will be taken on board going forward.
We have escalated your review internally and you will be contacted regarding your refund.
The Weelee Team
Best regards,
Weelee's reply19 Apr 2024, 20:07
Official
Hi Neil,
Thanks for your honest feedback. We apologize for the inconvenience caused. We work really hard to ensure our customers receive on the best service and clearly this time we've fallen short. We are so sorry but appreciate you bringing this to our attention. We can assure you that your concerns will be taken on board going forward.
We have escalated your review internally and you will be contacted regarding your refund.
The Weelee Team
Thanks for your honest feedback. We apologize for the inconvenience caused. We work really hard to ensure our customers receive on the best service and clearly this time we've fallen short. We are so sorry but appreciate you bringing this to our attention. We can assure you that your concerns will be taken on board going forward.
We have escalated your review internally and you will be contacted regarding your refund.
The Weelee Team
Best regards,
ND
Neil D's updateReviewer Update
26 Apr 2024, 06:43Another week goes by and your escalation has yielded nothing. No contact from Weelee and no refund! Clearly you are just paid to do social media lip service and actually have zero commitment on what you communicate.
ND
Neil D's update26 Apr 2024, 06:43
Reviewer Update
Another week goes by and your escalation has yielded nothing. No contact from Weelee and no refund! Clearly you are just paid to do social media lip service and actually have zero commitment on what you communicate.