JG
Jacques G
1 reviews | Active since Aug 2013
18 Jun 2025, 16:51
No follow through on promises made
After my last review, Nick contacted me and pledged to try get a vehicle I chose online similar to what they sold from under me. It’s been 2 weeks and not even their social media crew respond to my requests to be contacted let alone Nick himself… they were so on it when I first posted a review and now it seems I am just a number on their report of bad reviews. I “Weelee” thought Weelee was different.
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Weelee's replyOfficial
19 Jun 2025, 11:17Hi Jacques,
Thank you for your follow-up review. We’re truly sorry to hear that, despite initial contact, no further follow-up has taken place. This is not the level of care or service we hold ourselves to, and we completely understand how frustrating and disappointing this must be.
Please be assured that your concerns have been escalated to senior management for urgent review and resolution. You are not just a number to us, your experience matters, and we are committed to making things right. A team member will be in touch with you directly to assist further. We sincerely apologise for the inconvenience caused and thank you again for bringing this to our attention. .
Regards,
The Weelee Team
Thank you for your follow-up review. We’re truly sorry to hear that, despite initial contact, no further follow-up has taken place. This is not the level of care or service we hold ourselves to, and we completely understand how frustrating and disappointing this must be.
Please be assured that your concerns have been escalated to senior management for urgent review and resolution. You are not just a number to us, your experience matters, and we are committed to making things right. A team member will be in touch with you directly to assist further. We sincerely apologise for the inconvenience caused and thank you again for bringing this to our attention. .
Regards,
The Weelee Team
Weelee's reply19 Jun 2025, 11:17
Official
Hi Jacques,
Thank you for your follow-up review. We’re truly sorry to hear that, despite initial contact, no further follow-up has taken place. This is not the level of care or service we hold ourselves to, and we completely understand how frustrating and disappointing this must be.
Please be assured that your concerns have been escalated to senior management for urgent review and resolution. You are not just a number to us, your experience matters, and we are committed to making things right. A team member will be in touch with you directly to assist further. We sincerely apologise for the inconvenience caused and thank you again for bringing this to our attention. .
Regards,
The Weelee Team
Thank you for your follow-up review. We’re truly sorry to hear that, despite initial contact, no further follow-up has taken place. This is not the level of care or service we hold ourselves to, and we completely understand how frustrating and disappointing this must be.
Please be assured that your concerns have been escalated to senior management for urgent review and resolution. You are not just a number to us, your experience matters, and we are committed to making things right. A team member will be in touch with you directly to assist further. We sincerely apologise for the inconvenience caused and thank you again for bringing this to our attention. .
Regards,
The Weelee Team