No Feedback Received After Vehicle Listing on Weelee

On Thursday, 2nd October, I listed my vehicle on Weelee. I received confirmation via email and WhatsApp, and was subsequently contacted by Maropeng, who asked me a series of questions about my vehicle. He informed me that it would be placed on your bidding platform from 12:00 to 14:00, after which another agent would contact me with the highest offer later that day.

Following this, I received a WhatsApp message summarising what Maropeng had explained regarding the bidding process. However, I did not receive any call or further update as promised.

The next morning, I sent a WhatsApp message to Weelee requesting an update, but received no reply. Later that day (Friday, 3rd October, after 13h00), I called the number provided and spoke to Kaylene, who informed me that Giovanni had been assigned to my profile and would contact me shortly. When I asked why there had been no communication, she explained that there had been a high volume of bids the previous day, but assured me that I would definitely receive a call once Giovanni returned.

To date, I have received no phone call or further communication.

This is quite disappointing, especially as my initial interaction with Maropeng was professional, clear, and set the right expectations. Unfortunately, the follow-up stage has not reflected the same level of service or reliability.