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RS
Rikus S

1 reviews | Active since Jul 2011

28 Oct 2023, 11:26

No customer service ethic.

Pathetic lack of services. I've been trying to purchase a vehicle and get it delivered however the lack of customer service is shocking. No communication at all. I have to beg for any service and response. When trying to sign the contract online and have issue with the pin, no response. Nobody calls me to confirm the vehicle is ready for delivery. Also when I clearly arrange for delivery, nothing happens just to get a call late in the dat to ask when I am going to collect the car, WHEN THE AGREMENT IS CLEARLY TO DELIVER.

The last 2 days I am trying to get arrangements done to deliver the car. Now suddenly there is nobody that can (or want) to deliver the car.

I have given several opportunities to get this deal done yet Weelee shot themselves in the foot by not delivering.

Now my messaged and calls are being ignored.

0
Replies (6)
Weelee
Weelee's reply28 Oct 2023, 11:43
Official
Hi Rikus, we're so sorry to hear you've had a less than satisfactory experience with our team. We've escalated the matter internally and we'll be reaching out to try and rectify the situation.  

We're grateful that you've brought to our attention and given us the opportunity to resolve the matter. 

The Weelee Team
RS
Rikus S's update28 Oct 2023, 11:55
Reviewer Update
Charles??? My name is not Charles!!!!'

RS
Rikus S's update28 Oct 2023, 12:00
Reviewer Update
Cant get my name right. Who will call me!!

Weelee
Weelee's reply30 Oct 2023, 14:42
Official
Hi Rikus, 

The team have tried to call you a few times. Please let us know when would be an appropriate time for us to reach you. 

Best, 
RS
Rikus S's update30 Oct 2023, 15:14
Reviewer Update
Nobody phoned me today. I missed a call from your CEO on Saturday however he advised on chat that he would call me today. So far no calls or anything so it seems the same attitude still persists and nobody is concerned enough to call me and try and fix this.
RS
Rikus S's update01 Nov 2023, 11:27
Reviewer Update
Despite chatting to the so called CEO apparently wanting to resolve the issue, Ive yet to receive any calls from Weelee trying to resolve the issue. It seems they want clients to consistantly chase after them.