No communication when a refund has to be processed!

On the 10th of December I was at weelee centurion to view a car and paid a 70% deposit. The next day I cancelled the deal and told them to please process a refund. I kept calling to ask if they received my banking details. The sales person (Wandile) told me that it will take 3 to 5 working days. In his response he said "there is nothing I can do".

The next Monday I was there to enquire. They made me wait for Wandile's Manager - Frikkie, I did so and when he came he said it takes 5-8 working days. On the 8th day I called Wandile who texted me to say the refund will be processed next Monday. I then called Frikkie on the same day who then said he is calling 'Admin' - to this day I am still waiting.

I called the reception to escalate the matter when I was now told that an 'aftersales' person would call me. 4 hours later, nothing had happened. She called to ask if aftersales called I said no.

Today when I called, I was told that the person who was helping me is not in. At 9am I lodged another complaint, the lady said she is going to ask Finance, I waited. Around midday I called and she told me that she is not able to go ask.

Having said all of this, I asked to speak to admin/finance myself and I was bluntly told "sorry you cant".

I am very disappointed and upset at how Weelee does things. At Webuycars you can experience this. Not once!

Ask the people mentioned here what my details are so this matter can be closed