No communication

The worst communication I have ever experience from a dealership. I bought a car with a Warranty but the warranty was never activated, the full amount was added to the vehicle finance where I paid interest over the whole period. I am struggling since the 30the October to get this situation resolved. I have only received 2 emails back from Nic since the 30th. we are going for 3 weeks now. Just own up and pay me back my money with the interest that I paid. It was not my mistake. So own up.

I spoke to reception on Friday the 15th October where Nic asked via reception that I only communicate to him directly, but there is just absolutely no response on my emails, cant contact him. My phone calls is just ignored.

I left a review today @ 13:00, but it seems like some words are blocked.