zA
zaid A
1 reviews | Active since Dec 2011
03 Jun 2025, 11:05
No after service
Very fast to sell you a car. On top of it, commission driven. Once sale is done, try getting any service. I tried calling Callan my salesman10 times over 10 days. Not once does he have the decency to answer or return calls. All I need is info on my Natis. He is not interested in my calls , totally ignored. Try calling call centre, it's a joke, just listen to music. Send email, hopefully I will get response. I dealt with webuy cars many times, service is on another level. Weelee service is pathetic. Weelee
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Weelee's replyOfficial
04 Jun 2025, 10:34Hi Zaid,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your frustrating experience since purchsing your vehicle. We understand how disappointing it is to feel ignored, and we sincerely apologise for the lack of follow-up and poor communication you've experienced. This is not the level of service we aim to provide, and we take your concerns very seriously.
Please rest assured that your feedback has been escalated to our senior management team for urgent review. We are committed to ensuring that your issue is addressed and that we improve how we support our customers not just before, but after the sale as well. We sincerely apologise again and appreciate you bringing this to our attention.
Regards,
The Weelee Team
Thank you for taking the time to share your feedback. We're truly sorry to hear about your frustrating experience since purchsing your vehicle. We understand how disappointing it is to feel ignored, and we sincerely apologise for the lack of follow-up and poor communication you've experienced. This is not the level of service we aim to provide, and we take your concerns very seriously.
Please rest assured that your feedback has been escalated to our senior management team for urgent review. We are committed to ensuring that your issue is addressed and that we improve how we support our customers not just before, but after the sale as well. We sincerely apologise again and appreciate you bringing this to our attention.
Regards,
The Weelee Team
Weelee's reply04 Jun 2025, 10:34
Official
Hi Zaid,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your frustrating experience since purchsing your vehicle. We understand how disappointing it is to feel ignored, and we sincerely apologise for the lack of follow-up and poor communication you've experienced. This is not the level of service we aim to provide, and we take your concerns very seriously.
Please rest assured that your feedback has been escalated to our senior management team for urgent review. We are committed to ensuring that your issue is addressed and that we improve how we support our customers not just before, but after the sale as well. We sincerely apologise again and appreciate you bringing this to our attention.
Regards,
The Weelee Team
Thank you for taking the time to share your feedback. We're truly sorry to hear about your frustrating experience since purchsing your vehicle. We understand how disappointing it is to feel ignored, and we sincerely apologise for the lack of follow-up and poor communication you've experienced. This is not the level of service we aim to provide, and we take your concerns very seriously.
Please rest assured that your feedback has been escalated to our senior management team for urgent review. We are committed to ensuring that your issue is addressed and that we improve how we support our customers not just before, but after the sale as well. We sincerely apologise again and appreciate you bringing this to our attention.
Regards,
The Weelee Team