NO AFTER SALES SERVICE !!!!

I purchased a car bout 3 months ago. The sales rep was excellent, but a month into having my car, I went back to Weelee with a few problems that needed to be sorted. The hooter worked once, and not again, and the shocks are knocking when I drive over uneven ground. Also only received 1 remote to start my car which is extremely problamatic. When I spoke to the after sales gentleman, he said the advert said that there was only 1 remote for the vehicle, I never saw any advert as I went to their depot in Centurion, saw the car and purchased it. They refuse to get me another remote. Have been stuck 3 times already because of the faulty remote, which without it I cannot start the car. Also found in the first week that the rear driver side wheel and the front passenger wheel both had slow leaks too. With the car standing in the warehouse day in and day out, they must have noticed the slow leaks. But i'm sure they are going to say I went over a pothole or something....

Anyway, it is now almost 8 weeks down the line since I went back to the branch. After numerous emails, whatsapps and phone calls, the after sale staff have yet to respond. I contacted the sales rep to ask him to get the aftersales staff to contact me, which he said he would do, but still no response.

I am aware of the regulation that says they are liable for any problems for 6 months after the purchase of the vehicle. It would seem that they are waiting for the time to lapse to avoid sorting out the problems.

I am now going to go to the ombudsman since they choose to ignore me. They have 1 week to respond before I send the email to the ombudsman to start the claim process.

I am extremely unhappy, disgusted and very disappointed. I thought that they would look after their clients aftersales needs being that they are such a large company and profess to be the best in the industry... (lol)

Sofia Langford