CVDM
Charl Van Der Merwe
1 reviews | Active since Jun 2022
09 Sept 2024, 17:40
No after sales
Thanks for the awesome vehicle that we purchased in July this year.. I'm not happy with the after sales service. Phoning the sales person, don't get feedback, phone the branch, leave messages... No feedback.
Helpful (0)
Replies (4)0
Replies (4)
Weelee's replyOfficial
10 Sept 2024, 12:19Hi Charl,
We are so sorry for the delay in communication. We understand your frustration and can assure you this is not the level of service we aim to provide. We have escalated the matter internally and will be reaching out to you to ensure your concerns are heard and taken on board going forward.
Regards,
The Weelee Team
We are so sorry for the delay in communication. We understand your frustration and can assure you this is not the level of service we aim to provide. We have escalated the matter internally and will be reaching out to you to ensure your concerns are heard and taken on board going forward.
Regards,
The Weelee Team
Weelee's reply10 Sept 2024, 12:19
Official
Hi Charl,
We are so sorry for the delay in communication. We understand your frustration and can assure you this is not the level of service we aim to provide. We have escalated the matter internally and will be reaching out to you to ensure your concerns are heard and taken on board going forward.
Regards,
The Weelee Team
We are so sorry for the delay in communication. We understand your frustration and can assure you this is not the level of service we aim to provide. We have escalated the matter internally and will be reaching out to you to ensure your concerns are heard and taken on board going forward.
Regards,
The Weelee Team
CVDM
Charl Van Der Merwe's updateReviewer Update
12 Sept 2024, 08:30And nearly 48 hours later and no call as yet.
CVDM
Charl Van Der Merwe's update12 Sept 2024, 08:30
Reviewer Update
And nearly 48 hours later and no call as yet.
CVDM
Charl Van Der Merwe's updateReviewer Update
20 Sept 2024, 10:17hallo weelee
8 days later no call yet. Awesome aftersales service. You will be seeing me at the branch this weekend with the vehicle.
8 days later no call yet. Awesome aftersales service. You will be seeing me at the branch this weekend with the vehicle.
CVDM
Charl Van Der Merwe's update20 Sept 2024, 10:17
Reviewer Update
hallo weelee
8 days later no call yet. Awesome aftersales service. You will be seeing me at the branch this weekend with the vehicle.
8 days later no call yet. Awesome aftersales service. You will be seeing me at the branch this weekend with the vehicle.
CVDM
Charl Van Der Merwe's updateReviewer Update
10 Mar 2025, 09:20Hallo Weelee
And so its been 5 months and a few days later..... My vehicle is now at a dealer for repairs.... The Dekra report sent to me doesn't correspond to what I was told by Kayla Wright.... No mention of oil leak between the bellhousing and Engen, no mention of non working park lights or rear number plate lights, right front headlight, torn wiper ( that scratched my windscreen). I was informed that the driveshafts, 2 tires and oil leak needed to be sorted out, before the vehicle could be delivered....... now less than 6000 km later the CVS's and the tie rod ends also needs replacements... and the best of all. The clutch with the duel mass flywheel also has problem.... This was the main reason for this complaint, as no one took my calls to inform you about the issue with my clutch......
Sthembiso from Weelee, you will be getting a quote for the repairs hopefully by today... Now the next questions are ......
1 How reliable are the Dekra "non" roadworthy reports, as you do not get a roadworthy vehicle from Weelee, and I was told by Kayla Wright that they only sell road worthy vehicles.... ?
2 Can a vehicle be trusted that you buy from Weelee?
3 Are we putting our families life's at risk with these vehicles ?
I wonder if I will no get a response from you.........
And so its been 5 months and a few days later..... My vehicle is now at a dealer for repairs.... The Dekra report sent to me doesn't correspond to what I was told by Kayla Wright.... No mention of oil leak between the bellhousing and Engen, no mention of non working park lights or rear number plate lights, right front headlight, torn wiper ( that scratched my windscreen). I was informed that the driveshafts, 2 tires and oil leak needed to be sorted out, before the vehicle could be delivered....... now less than 6000 km later the CVS's and the tie rod ends also needs replacements... and the best of all. The clutch with the duel mass flywheel also has problem.... This was the main reason for this complaint, as no one took my calls to inform you about the issue with my clutch......
Sthembiso from Weelee, you will be getting a quote for the repairs hopefully by today... Now the next questions are ......
1 How reliable are the Dekra "non" roadworthy reports, as you do not get a roadworthy vehicle from Weelee, and I was told by Kayla Wright that they only sell road worthy vehicles.... ?
2 Can a vehicle be trusted that you buy from Weelee?
3 Are we putting our families life's at risk with these vehicles ?
I wonder if I will no get a response from you.........
CVDM
Charl Van Der Merwe's update10 Mar 2025, 09:20
Reviewer Update
Hallo Weelee
And so its been 5 months and a few days later..... My vehicle is now at a dealer for repairs.... The Dekra report sent to me doesn't correspond to what I was told by Kayla Wright.... No mention of oil leak between the bellhousing and Engen, no mention of non working park lights or rear number plate lights, right front headlight, torn wiper ( that scratched my windscreen). I was informed that the driveshafts, 2 tires and oil leak needed to be sorted out, before the vehicle could be delivered....... now less than 6000 km later the CVS's and the tie rod ends also needs replacements... and the best of all. The clutch with the duel mass flywheel also has problem.... This was the main reason for this complaint, as no one took my calls to inform you about the issue with my clutch......
Sthembiso from Weelee, you will be getting a quote for the repairs hopefully by today... Now the next questions are ......
1 How reliable are the Dekra "non" roadworthy reports, as you do not get a roadworthy vehicle from Weelee, and I was told by Kayla Wright that they only sell road worthy vehicles.... ?
2 Can a vehicle be trusted that you buy from Weelee?
3 Are we putting our families life's at risk with these vehicles ?
I wonder if I will no get a response from you.........
And so its been 5 months and a few days later..... My vehicle is now at a dealer for repairs.... The Dekra report sent to me doesn't correspond to what I was told by Kayla Wright.... No mention of oil leak between the bellhousing and Engen, no mention of non working park lights or rear number plate lights, right front headlight, torn wiper ( that scratched my windscreen). I was informed that the driveshafts, 2 tires and oil leak needed to be sorted out, before the vehicle could be delivered....... now less than 6000 km later the CVS's and the tie rod ends also needs replacements... and the best of all. The clutch with the duel mass flywheel also has problem.... This was the main reason for this complaint, as no one took my calls to inform you about the issue with my clutch......
Sthembiso from Weelee, you will be getting a quote for the repairs hopefully by today... Now the next questions are ......
1 How reliable are the Dekra "non" roadworthy reports, as you do not get a roadworthy vehicle from Weelee, and I was told by Kayla Wright that they only sell road worthy vehicles.... ?
2 Can a vehicle be trusted that you buy from Weelee?
3 Are we putting our families life's at risk with these vehicles ?
I wonder if I will no get a response from you.........