Multiple Complaints Ignored – Generic Responses & No Real Assistance

I am submitting this as a final escalation regarding my ongoing issue with Weelee Centurion.

After my previous complaints, including my last review on 9 April 2026, I received the same repeated response:

“Hi Brandon, Thank you for sharing your concerns. It’s disheartening to learn about your experience and the issues you've faced. We take feedback seriously and genuinely apologise for any distress caused. We have escalated the matter and will respond accordingly. The Weelee Team.”

Unfortunately, this response has been repeated with no actual resolution, no meaningful feedback, and no follow-up.

To date:

* I have still not received any proper assistance * No one has contacted me with a solution * There has been no accountability from Weelee

In addition:

* My attempts to contact Weelee telephonically have been unsuccessful * Calls are transferred and then drop, or go to voicemail * No one returns my calls

This ongoing lack of response and avoidance is unacceptable.

The matter itself remains unresolved:

* I purchased a vehicle in March 2025 * The engine suffered catastrophic failure within months * Warranty only partially covered the repair * I am left with a shortfall of R17,941 * Weelee has now refused to assist further, stating it is outside their 6-month warranty

At this point, it is clear that:

* Customer complaints are being handled with generic responses * There is no intention to properly resolve the issue * Communication is being avoided

This will now be escalated to the Motor Industry Ombudsman of South Africa (MIOSA) for further investigation.

I expect a proper response and resolution, not another automated message.