AS
Ajay S
1 reviews | Active since Mar 2009
21 Aug 2024, 11:23
Misrepresented Vehicle details
I purchased a vehicle in Nov2023 only to find out a monthe ago (July 2024) that the vehicle model was misrepresented. I have been overpaying on insurance and shudder think what would happen if there was a claim/accident. I contacted Weelee about this and for the past month i've been given the run-around. Customer service rep promising resolution then not taking calls or returning calls/messages. The latest is i now have multiple "tickets" logged each promising 48hours response. The automobile industry does not have a sterling reputation generally, but never before have I ever experienced such shoddy, disrespectful lack of service. Weelee customer service is anything but.
Helpful (0)
Replies (2)0
Replies (2)
Weelee's replyOfficial
21 Aug 2024, 14:11Hi Ajay,
We apologise for the bad experience you had with us, and that your attempts to communicate seem to have fallen on deaf ears. We understand your frustrations and assure you this is not the level of service we aim to provide. We have escalated your case internally and will be contacting you to address and resolve the situation. Your feedback is crucial in helping us improve our services, and we are dedicated to providing the level of support and care that our customers deserve.
Regards,
The Weelee Team
We apologise for the bad experience you had with us, and that your attempts to communicate seem to have fallen on deaf ears. We understand your frustrations and assure you this is not the level of service we aim to provide. We have escalated your case internally and will be contacting you to address and resolve the situation. Your feedback is crucial in helping us improve our services, and we are dedicated to providing the level of support and care that our customers deserve.
Regards,
The Weelee Team
Best regards,
Weelee's reply21 Aug 2024, 14:11
Official
Hi Ajay,
We apologise for the bad experience you had with us, and that your attempts to communicate seem to have fallen on deaf ears. We understand your frustrations and assure you this is not the level of service we aim to provide. We have escalated your case internally and will be contacting you to address and resolve the situation. Your feedback is crucial in helping us improve our services, and we are dedicated to providing the level of support and care that our customers deserve.
Regards,
The Weelee Team
We apologise for the bad experience you had with us, and that your attempts to communicate seem to have fallen on deaf ears. We understand your frustrations and assure you this is not the level of service we aim to provide. We have escalated your case internally and will be contacting you to address and resolve the situation. Your feedback is crucial in helping us improve our services, and we are dedicated to providing the level of support and care that our customers deserve.
Regards,
The Weelee Team
Best regards,
AS
Ajay S's updateReviewer Update
23 Aug 2024, 10:00Weelee's 48 hour SLA has still not been fulfilled on now multiple occasions. Your reply to my initial complaint seems to be a standard "bug" reply as still no contact/resolution/feedback has been received despite numerous calls as well.
PLEASE RESOLVE SOONEST!
PLEASE RESOLVE SOONEST!
AS
Ajay S's update23 Aug 2024, 10:00
Reviewer Update
Weelee's 48 hour SLA has still not been fulfilled on now multiple occasions. Your reply to my initial complaint seems to be a standard "bug" reply as still no contact/resolution/feedback has been received despite numerous calls as well.
PLEASE RESOLVE SOONEST!
PLEASE RESOLVE SOONEST!