1 reviews | Active since Dec 2017
****mers
I recently bought my car at Weelee, I took a warranty that was sold to me by the dealership, signed the documents and everything was sorted, Its only been two months since I got the vehicle, I drove the vehicle 3 weekends and I discovered that it has some faults wiring and water leak, I claimed from the warranty they said they will not cover the wiring and I covered the cost they said they will pay for water leak, only to find that Weelee dealership did not pay the premium to the insurer, when I contact Weelee people they are saying it was suppose to be covered by the bank were as I made the payment to them at the dealership when I collected the vehicle, I have proof of payment but they are disputing the payment.
I'm thinking they are used to ****ming customers by allowing them to pay and take the warranty and not pay the insurer knowing that the cover period can pass without a claim from the customer. that is a catch for them, they even charged me for a delivery fee of R5000, however I am the one who collected the vehicle. so this is the warning to all consumers. that Weelee is not a reputable dealership
We appreciate your honest feedback and are truly sorry for the experience you’ve described. We take allegations of miscommunication and mishandling of funds very seriously and want to assure you this is not in line with the service standards we aim to uphold.
Please know we are investigating this internally to understand what went wrong and how we can rectify the situation. We sincerely apologise for the inconvenience caused and will be addressing this with the relevant teams to ensure a resolution and prevent similar issues in future.
Regards,
The Weelee Team
We appreciate your honest feedback and are truly sorry for the experience you’ve described. We take allegations of miscommunication and mishandling of funds very seriously and want to assure you this is not in line with the service standards we aim to uphold.
Please know we are investigating this internally to understand what went wrong and how we can rectify the situation. We sincerely apologise for the inconvenience caused and will be addressing this with the relevant teams to ensure a resolution and prevent similar issues in future.
Regards,
The Weelee Team
