I initially gave Weelee 5 stars, but I've had to revise this

I initially gave Weelee 5 stars, but I've had to revise this. I reported to Weelee that the day I received my car that an incorrectly sealed chip had caused a crack in my windscreen. Almost 20 days later I have received no feedback. I am also still waiting for my new number plates which I was told would be ready in a week...I heard nothing from them after almost 20 days on this as well. All despite sending follow-up messages and emails.