rG
razad G

1 reviews | Active since Nov 2014

25 Nov 2024, 10:13

Horrible Weelee Experience

I bought a car from Weelee Centurion 3 months ago, and it's been a nightmare since then. The vehicle has had constant issues, and the dealership's communication is painfully slow. I've had to persistently follow up with them, and even when they took the vehicle to fix the problems, it came back with new issues.

At one point, they acknowledged a pre-existing fault but refused to repair it, directing me to warranty option which they sold with the vehicle. After my personal visit, they picked up the vehicle for repair and it was a week without any updates or a returned car. I'm left with no money to buy another vehicle and not a car to drive.

My emails to the aftersales mailbox mentioned on their website, to the aftersales manager (Jonathan), and the *** remain un-responded till date. Their online team keep promising to escalate the problem internally but no resolution thus far.

If you're considering buying a car from Weelee Centurion, think twice. You may end of losing the money with no vehicle with you. This has been an incredibly frustrating experience, and I wouldn't want anyone else to go through the same ordeal

0
Replies (2)
Weelee
Weelee's reply26 Nov 2024, 10:20
Official
Hi Razad,

We’re truly sorry to hear about the challenges you’ve faced since purchasing your vehicle with us. We understand the frustration.

Our team is actively addressing this matter with the relevant bank to help resolve these issues as quickly as possible. We know this doesn’t undo the inconvenience you've faced, but please rest assured that we are committed to finding a solution and will keep you updated at every step. Thank you for your patience and for allowing us the opportunity to make this right. 

Regards,
 The Weelee Team

Best regards,

rG
razad G's update03 Dec 2024, 09:43
Reviewer Update
Hi Weelee team, i was promised someone getting back to me, and when i check now as no one has responded, they tell me the relevant person is on leave for the next 2 weeks. How much more terrible and useless service must a customer endure with you guys? I know my purchase may be small and insignificant to you, but to me its a my pride and joy that i work hard to pay for.