HORRIBLE SERVICE AND ZERO COMMUNICATION

My boyfriend bought me a Ford Eco-boost from Weelee, two days of driving it the car gave warning signs of faulty engine. He reported the issue and was told to bring it back to be assessed and fixed. We collected it three days later from their warehouse where they confirmed everything has been tested and working as should. Little did we know we are in for a big surprise, a week later the same engine sign comes up the sales rep was notified nothing was said. He went to visit a friend parked the car, upon wanting to drive out the car's engine mounting had broke. The car had to be towed, which he paid for, we dropped the car at their warehouse on a public holiday at our expense. The sales manager confirmed that those expenses will be repaid to date we have not received the cash. Communication has been null and void, our texts messages are being ignored. This is the most horrible service I have experienced, the car has been sitting in their warehouse for over two weeks and we had advised we no longer want it but no one bothers to call and remedy the situation. I would not advise anyone to buy a car from Weelee because of their after sales service it is ludicrous, to date no communication has been made to us and no one seems to care how much we have been inconvenienced.