LM
Lethabo M
1 reviews | Active since Nov 2024
08 Nov 2024, 08:29
Horrible service
Took delivery of a car on 4 October, license disc was expired, car had a dent which was not there was I test drove the car, spare key was lost. Today, 8 November, am still trying to get the key replaced. 2 most useless people in that dealership are Tyrelle Grantham, Logistics Team Leader & Nic Sillato, Sales Manager. I’ve never experienced such usell people in a workplace.
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Replies (2)
Weelee's replyOfficial
08 Nov 2024, 13:32Hi Lethabo,
Thank you for bringing this to our attention. We apologise for the issues you've experienced and for the frustration caused by these delays. This does not reflect the level of service we strive to provide. We have spoken to our consultants and a manager is currently handling this matter, keeping you updated and trying to source a more affordable option for the spare key. Thank you for your patience as we work to resolve this.
Regards,
The Weelee Team
Thank you for bringing this to our attention. We apologise for the issues you've experienced and for the frustration caused by these delays. This does not reflect the level of service we strive to provide. We have spoken to our consultants and a manager is currently handling this matter, keeping you updated and trying to source a more affordable option for the spare key. Thank you for your patience as we work to resolve this.
Regards,
The Weelee Team
Weelee's reply08 Nov 2024, 13:32
Official
Hi Lethabo,
Thank you for bringing this to our attention. We apologise for the issues you've experienced and for the frustration caused by these delays. This does not reflect the level of service we strive to provide. We have spoken to our consultants and a manager is currently handling this matter, keeping you updated and trying to source a more affordable option for the spare key. Thank you for your patience as we work to resolve this.
Regards,
The Weelee Team
Thank you for bringing this to our attention. We apologise for the issues you've experienced and for the frustration caused by these delays. This does not reflect the level of service we strive to provide. We have spoken to our consultants and a manager is currently handling this matter, keeping you updated and trying to source a more affordable option for the spare key. Thank you for your patience as we work to resolve this.
Regards,
The Weelee Team
LM
Lethabo M's updateReviewer Update
08 Nov 2024, 13:47Good day, there’s no such thing as sourcing affordable options as your company was the one that sent to Mercedes Benz to get quotes.
Your service is horrible and there’s no justification for it! I’ve been running up and down at my own time and cost sorting out a mess created by you!
Your service is horrible and there’s no justification for it! I’ve been running up and down at my own time and cost sorting out a mess created by you!
LM
Lethabo M's update08 Nov 2024, 13:47
Reviewer Update
Good day, there’s no such thing as sourcing affordable options as your company was the one that sent to Mercedes Benz to get quotes.
Your service is horrible and there’s no justification for it! I’ve been running up and down at my own time and cost sorting out a mess created by you!
Your service is horrible and there’s no justification for it! I’ve been running up and down at my own time and cost sorting out a mess created by you!