RV
Rupesh V

1 reviews | Active since May 2024

17 May 2024, 14:54

🚗🚨 Horrible Experience with Weelee Centurian - Buyer Beware! 🚨🚗

I bought a car from Weelee Centurian 3 months ago, and it's been a nightmare since then. The vehicle has had constant issues, and the dealership's communication is painfully slow. I've had to persistently follow up with them, and even when they took the vehicle to fix the problems, it came back with new issues.

At one point, they acknowledged a pre-existing fault but refused to repair it, directing me to warranty option which they sold with the vehicle. The warranty guys first informed that there is no warranty since they dint receive payment from Weelee and then refused to cover any faults in warranty.

After my personal visit, they picked up the vehicle for repair and its been a month now without any updates or a returned car. I'm left with no money to buy another vehicle and not a car to drive.

My emails to the aftersales mailbox mentioned on their website, to the aftersales manager (Gerhard), and the branch manager (Nic Silllato) remain un-responded till date. Their online team keep promising to escalate the problem internally but no resolution thus far.

If you're considering buying a car from Weelee Centurian, think twice. You may end of losing the money with no vehicle with you. This has been an incredibly frustrating experience, and I wouldn't want anyone else to go through the same ordeal.

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Replies (2)
Weelee
Weelee's reply17 May 2024, 15:47
Official
Hi Rupesh, 

We are so sorry for less than satisfactory service and the inconvenience caused. We apologise for the delay in communication and the lack of updates. We appreciate you taking the time to bring this to our attention and have escalated the matter internally. We will be in contact with you urgently to ensure your concerns are taken on board. 

The Weelee Team
RV
Rupesh V's update20 May 2024, 23:00
Reviewer Update
Like always, there are only apologies but no action. Its a standard response to all bad reviews. While Weelee is taking its own sweet time, I am bearing the expenses for commute every day, despite of paying them for this vehicle.

Against the promise of contacting me, my calls remain unanswered and mails have not been responded to.

I have left with no money, no vehicle and no timeline for resolution.