NK
Nomalizo K

1 reviews | Active since Jun 2023

20 May 2025, 14:27

Horrible after sale experience!

I bought a car in February, and the sales process was great I even wrote a review commending all the people that were part of the sales process.

When I picked up my car, the radio required an authentication key, and I was told to go to a dealership to request-understandably so, I went and was given an authentication key that did not go through. I went to second dealership that gave me the same code that was not going through and suggested that I bring the car in so they can diagnose and see why the code is not going through. I was charged for this diagnosis, which revealed that the radio is in actual fact broken and needs to be repaired (the repairs would cost an arm and a leg). I then reached out to Weelee to explain what happened and the person I spoke to made arrangements for me to take the car to the workshop to have the radio fixed. I did that just and my car was there for a week- in that week I didn't receive any updates instead I kept following up (this is the only car we have so we were without a car for a week), I was told that 2 radios have been fit in the car and they both don't work, a 3rd will be tried on Thursday which also did not work. I then requested to have the car picked up because not having it for an even longer period would cause train to me and my family. When I picked it up, there were *****s on the floor and the radio was off whereas when I initially took it, it could be switched on but just needed an authentication code. I have been calling, sending WhatsApp messages and email requesting assistance for the past week with no response. I am so disappointed at how my query is being handled, it seems like all that was important was to get the sale-anything else doesn't matter.

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Replies (1)
Weelee
Weelee's reply20 May 2025, 16:05
Official
Hi Nomalizo,

We’re truly sorry to hear about the challenges you’ve faced post-sale, especially after what started as a smooth and positive transaction. We understand how frustrating and inconvenient this situation must be. That is not the level of service we aim to provide, and we sincerely apologise for the delay and lack of communication.

Please know that your feedback has been escalated to the relevant team for urgent review. We are committed to resolving this as quickly as possible and ensuring you receive the support and service you deserve.

Regards,
The Weelee Team