Great at Selling, Terrible at After-Sales

We purchased a 2019 Nissan Navara through Weelee, and while the initial process was great, everything went downhill the moment the payment cleared. Just three days after receiving the vehicle, the brakes were completely shot—metal on metal. We had to replace all of them at our own cost.

The DEKRA report, which both Weelee and we signed, stated the brakes were in good working condition. When we contacted Weelee, they said it was simply “wear and tear” and that the warranty wouldn’t cover it. But how could we possibly have caused that kind of damage in just three days—after driving it only once?

We sent them all the receipts and asked for a refund for the brake repairs. They said they’d refer it to after-sales and get back to us. That was over a month ago. Since then, we’ve tried contacting them almost daily. They’ve stopped answering our calls, are ignoring our WhatsApps, and are simply refusing to engage.

It’s not even that they’ve refused to give us a refund—we haven’t even gotten that far. They’re refusing to talk to us at all. We just want a response, some kind of accountability—but all we’ve received is silence.