JP
Joachim P

1 reviews | Active since May 2017

21 May 2025, 09:56

Good while it lasted!

I really wish I didn’t have to write this review but i have no other resource. Purchasing the vehicle was an absolute breeze, and the salesman even assisted me with sourcing a replacement part of my car too. The finance lady, sweet as a flower, helpful and friendly. Then came the after sale process. Finance lady doesn’t reply to my emails, salesman doesn’t even acknowledge my WhatsApp’s and all I want is a copy of my documentation (which was sent via email electronically but I didn’t receive) and the change of ownership process update and new license disc which I paid for. It really leaves a bitter taste when you have such a good and friendly experience with a supplier and it goes south like this, in after sales. Really makes me feel that it’s all goods until the money has been paid, then it’s download from there!

0
Replies (1)
Weelee
Weelee's reply21 May 2025, 10:15
Official
Hi Joachim,

We're sorry to hear about the lack of communication and delays in the aftersales process. We completely understand how frustrating this must be. Please know that is not the level of service we aim to provide. 

Please know that your feedback has been taken seriously and escalated to the relevant team for urgent follow-up. We’re committed to making this right and restoring your confidence in our service. Thank you again for bringing this to our attention.

Regards,
The Weelee Team