GG
Gideon G
1 reviews | Active since Aug 2013
03 Dec 2024, 10:29
Get Aftersales act together
Good day,
Salesperson, Jason, will give 5 stars, but aftersales team, literally everyone i dealt with are worsed, take ages to do what asked, bought my car March 2024 after trottle body gave erroe in April 2024, they only helped me in June 2024, then August my car broke down and took repair shop nearby my house, they are asking for Record of Service from Middle of November to be able claim from Warranty plan, no one has responded from After sales, last person was Stembiso. Will need it end of business, 17h00. Today or else legal action will be taken
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Replies (2)GG
Gideon G's updateReviewer Update
03 Dec 2024, 10:38Just add, i lost my Idcard, Drivers license and bank cards in the process to get to weelee warehouse in Centurion
GG
Gideon G's update03 Dec 2024, 10:38
Reviewer Update
Just add, i lost my Idcard, Drivers license and bank cards in the process to get to weelee warehouse in Centurion
Weelee's replyOfficial
03 Dec 2024, 11:43Hi Gideon,
We sincerely apologise for the delays and inconvenience you’ve experienced with our after sales team. This is not the level of service we aim to provide, and we deeply regret the frustration caused by the lack of communication and timely assistance.
Please note, we have escalated this internally to ensure the issue is resolved promptly. Thank you for bringing this to our attention, and we are committed to addressing this matter to prevent further inconvenience.
Regards,
The Weelee Team
We sincerely apologise for the delays and inconvenience you’ve experienced with our after sales team. This is not the level of service we aim to provide, and we deeply regret the frustration caused by the lack of communication and timely assistance.
Please note, we have escalated this internally to ensure the issue is resolved promptly. Thank you for bringing this to our attention, and we are committed to addressing this matter to prevent further inconvenience.
Regards,
The Weelee Team
Weelee's reply03 Dec 2024, 11:43
Official
Hi Gideon,
We sincerely apologise for the delays and inconvenience you’ve experienced with our after sales team. This is not the level of service we aim to provide, and we deeply regret the frustration caused by the lack of communication and timely assistance.
Please note, we have escalated this internally to ensure the issue is resolved promptly. Thank you for bringing this to our attention, and we are committed to addressing this matter to prevent further inconvenience.
Regards,
The Weelee Team
We sincerely apologise for the delays and inconvenience you’ve experienced with our after sales team. This is not the level of service we aim to provide, and we deeply regret the frustration caused by the lack of communication and timely assistance.
Please note, we have escalated this internally to ensure the issue is resolved promptly. Thank you for bringing this to our attention, and we are committed to addressing this matter to prevent further inconvenience.
Regards,
The Weelee Team