Formal Complaint Regarding Vehicle Purchase and Service Experience

Dear Weelee Team,

I am writing to express my deep frustration and disappointment regarding the service I received from Weelee during and after the purchase of a vehicle.

I found a car I liked and proceeded with the process of viewing and eventually purchasing it. After signing the necessary documentation, the vehicle was taken for a wash before being released to me. Upon its return, I noticed significant paint damage—specifically, peeling on the right-hand side door. This damage became apparent when the vehicle was delivered, and I immediately rejected the delivery.

Despite this, delivery was delayed by a full week. During that time, I informed the salesman that I was no longer interested in taking the vehicle due to the condition it was in. However, I was told that the payment had already been processed and that cancellation was not possible.

Eventually, I reluctantly accepted the car. Unfortunately, within just a few days, the vehicle began experiencing issues, including battery problems and noticeable vibrations when driving at high speeds. I returned the car to Weelee for inspection. I was assured that the battery and brake discs had been replaced.

However, I am now facing the same issues again. The brake discs appear to be malfunctioning—they grind heavily against the brake pads, which seem to be cracked. This creates a loud and alarming noise whenever I apply the brakes. Furthermore, less than three months after delivery and with barely 3,000 kilometres travelled, the car is already due for a service.

I contacted a representative at Weelee, who promised to follow up with me, but I have yet to receive any response. As a result, I am left feeling extremely frustrated and increasingly fearful of driving the vehicle, which I now believe may not be roadworthy.

I feel strongly that my consumer rights have been violated, particularly because the issues with the vehicle were never disclosed to me prior to purchase. I trusted Weelee to provide a reliable and properly inspected vehicle, and that trust has been broken.

I respectfully request immediate attention to this matter. I would appreciate a detailed response outlining how Weelee intends to resolve these ongoing issues and restore my confidence in the purchase.

Sincerely,

Bheki