KM
Kabelo M

1 reviews | Active since Apr 2021

19 Mar 2024, 08:32

FAULTY CAR SALE

I am a disappointed customer, even disappointed is an understatement. I recently purchased a car on the 9th of February. Same day the under cover carriage broke and the sales person Morne advised they would order a new one. To date (19 March) i have not received a new one. On the 12th of March the car broke down due to gear links being damaged. The car was towed to Hyundai where i learned the car was involved in an accident in 2022. Front damage repairs worth R100 000+. my sales person did not give me that piece of history in regards to the car. Jonathan who deals with customer complaints is dragging his feet in terms of coming back to me with a solution to resolve the matter. I have not even paid the first installment and yet this is a disaster of an experience. I am not happy with the service i have received from such a reputable company. To everyone who buys a car from them please do your homework. Don't be like me and find yourself stranded with a car that was involved in an accident and gives you problems less than 30 days after delivery.

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Replies (1)
Weelee
Weelee's reply19 Mar 2024, 08:47
Official
Hi Kabelo,

We're so sorry for the terrible inconvenience. We understand your frustration and want to assure you this is not at all the level of service we aim to provide. We apologize that this has been your experience. We appreciate you bringing this to our attention and will be reaching out to you to make sure your concerns are heard and dealt with. 

The Weelee Team