Extremely poor service!!!!!!!I will not recommend them at all.

This was posted directly to Weelee last week Friday. I still have not received clear feedback on the problem.

I am writing to formally lodge a complaint regarding the extremely poor service I have received from Weelee Centurion. As a former service adviser, I understand the importance of after-sales service, and I am deeply disappointed by the lack of professionalism and efficiency demonstrated by your team.

My vehicle was taken to your dealership twice to have the headlights fixed. Despite being provided with a courtesy car, the issue was not resolved after three weeks. When I collected my car, the headlights were still not functioning correctly. Additionally, your after-sales managers have consistently failed to answer their phones or return my calls, which is unacceptable.

Furthermore, I experienced significant issues with the management of my vehicle’s number plates. I had to arrange for someone in Richards Bay to handle this matter, despite being assured by your team that it would be taken care of. I was promised a refund for the expenses I incurred, and I submitted all the necessary paperwork on June 3, 2024. However, I have yet to receive any response or payment. To add to my frustration, the cruise control and buttons on the steering wheel to answer calls were also not working. When I purchased the vehicle, I was assured that everything was in working order. Your dealership claims to only sell vehicles in very good condition, having passed your internal processes and diagnostic tests. Clearly, this was not the case with my vehicle. Given the severity of these issues, I must state that I will never, in my private capacity, recommend Weelee Centurion to anyone. The service I have received is the worst I have ever experienced from a dealership, and I strongly advise others to avoid purchasing vehicles from your establishment. I have made numerous attempts to resolve these issues amicably, including a phone call on Monday, which has gone unanswered. I have refrained from taking this matter to social media in the hope that it could be resolved internally. However, I am now left with no other option but to escalate this complaint.

I expect a prompt response and resolution to these issues. Failure to address my concerns will leave me with no choice but to seek further action.