Extremely Disappointed with the Service

I app**** for a vehicle online on 23 October 2025 at 20:00. A sales representative contacted me the next morning (24 October at 10:17), and by 11:27, I had already submitted all required documents. I also clearly mentioned that my financial situation might appear complex since I am both employed and self-employed, meaning income reflects at various points throughout the month — something that is also clearly indicated on my payslip.

By 27 October, I received a call at 18:41, which I found quite disruptive and unprofessional given the time. Nonetheless, I answered. The consultant said the “amounts aren’t adding up.” I explained that they do, and that she simply needed to combine the different income streams to calculate the nett figure. She then asked me to highlight the income deposits on my bank statement, which I did promptly. By 19:01, I had sent her a colour-coded, clearly marked email with all the relevant payments indicated.

On 28 October, she said everything was submitted and that they were awaiting feedback. Then on 29 October, she again claimed that the information didn’t correspond — despite my thorough explanations and documentation.

At this point, it became clear that Weelee wasted an entire week of my time holding onto a deal they clearly couldn’t process — not because my finances didn’t make sense, but because the team simply lacked initiative or effort to properly understand the information provided.

Highly disappointed in the lack of professionalism, attention to detail, and respect for my time.