Hellopeter
Share Your Experience
BP
Brandon P

1 reviews | Active since Apr 2026

04 Apr 2026, 10:44

Engine Failure Within Months & No Support From Weelee

I purchased a Renault Sandero from Weelee Centurion on 25 March 2025.

In December 2025, the vehicle suffered a complete engine failure and would not start. The official assessment confirmed catastrophic internal engine damage, including broken valves and damage to pistons and the cylinder head.

I submitted a warranty claim, and while a portion was approved (R30,000 for the engine and R2,000 for towing), I have been left with a shortfall of approximately R17,941, which I cannot afford.

My issue is not only the cost — but the complete lack of support from Weelee:

* The salesperson refuses to assist or provide guidance * I am constantly redirected to the warranty provider * No one at Weelee is taking responsibility or assisting in resolving the matter

As a customer, I believe this situation is unfair. A major engine failure within months of purchase raises serious concerns about the condition of the vehicle at the time of sale.

I request that Weelee:

1. Intervene directly with the warranty provider 2. Assist in resolving or covering the shortfall 3. Take accountability for after-sales support

At this stage, I am left with a non-operational vehicle and no assistance from the company I purchased it from.

This matter needs urgent attention.

0
Replies (2)
Weelee
Weelee's reply04 Apr 2026, 11:56
Official
Hi Brandon, Thank you for sharing your experience with us. We're sorry to hear about the issues you've encountered with your vehicle and the support you've received. We will investigate this further and provide you with feedback accordingly. The Weelee Team

Best regards,

BP
Brandon P's update09 Apr 2026, 16:21
Reviewer Update
Title: Weelee Refuses to Assist After Engine Failure – Hiding Behind 6-Month WarrantyFollowing my previous complaint, I was contacted by Jonathan Jenkins on 4 April 2026.During this call, I was clearly informed that Weelee will not assist me any further because the vehicle is now outside of the 6-month warranty period.This is despite the following facts:
  • The vehicle suffered a catastrophic engine failure within months of purchase
  • The failure was confirmed by an independent assessment (internal damage to valves, pistons, and cylinder head)
  • The warranty only partially covered the repair, leaving me with a shortfall of R17,941
  • I have received no meaningful assistance from Weelee throughout this process
Additionally:
  • There was absolutely no after-sales follow-up from Weelee after the purchase
  • The only communication I had was when I requested a radio PIN shortly after purchase
  • I am still not receiving feedback, despite being told the matter would be discussed with the warranty provider
It is unacceptable for a dealership to rely solely on a 6-month warranty and then refuse to assist a customer with a major mechanical failure that occurred shortly after purchase.Under the Consumer Protection Act, goods must be of good quality, durable, and fit for purpose. A complete engine failure within this timeframe raises serious concerns about the condition of the vehicle at the time of sale.I request that Weelee:
  1. Reconsider their position
  2. Assist in resolving the outstanding shortfall
  3. Take accountability for after-sales support
Failing this, I will have no choice but to escalate the matter to the Motor Industry Ombudsman of South Africa (MIOSA).