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Avinesh R

1 reviews | Active since Mar 2011

12 Feb 2025, 22:38

Do proper background checks and take a mechanic!

My experience with this place was beginning of 2024 but definitely will never return. I came across a vehicle and placed a holding deposit of R5000 after test driving the vehicle everything was fine. However, on my second visit I decided to do another test drive and to my surprise I discovered unusual sounds in the engine compartment. It occurred to me that the vehicle was a bargain at that time but actually was a defect. I then took the vin number to do a trace on the vehicle's history and discovered the vehicle underwent major repair work. I requested the Derka report and even contacted Derka to enquire about the vehicle's inspection. They indicated that the Derka report was a basic inspection report, not full mechanical inspection report. After this I was skeptical to continue with the sale and immediately requested a refund of my deposit. The salesperson Johnathon then started avoiding my calls and I was faced with the call center staff giving me the run around. I kept persisting and it took me almost three months for my deposit to be returned.

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Replies (1)
Weelee
Weelee's reply13 Feb 2025, 12:36
Official
Hi Avinesh,

We’re sorry to hear about your experience and the frustration it caused. Transparency and customer satisfaction are important to us, and we regret that your expectations were not met. We take feedback seriously and will review our processes to ensure a better experience in the future. If there’s anything further we can assist with, please feel free to contact us and we will assist you. 

Regards,
The Weelee Team