DO NOT RECOMMEND TO MY WORST ENEMY!!!!!

Incredibly disgusting customer care service from Weelee Centurion!!!!

I would not recommend Weelee to my worst enemy. Post sale customer care is non existent despite many promises to “sort it out” from various managers.

I purchased a vehicle from Weelee 5 months ago, and from the get go had issues. When I test drove the car, I was promised that the right side front headlight and the sagging sunroof lining would be fixed. Once my financing was approved, it took 4 days for me to collect the vehicle, on collection of the vehicle the sunroof and headlight were still not fixed, Weelee promised to then collect the car and fix it. After my car being in for repairs for two whole weeks, no answers from anyone on when I could expect the car back, I received the car back with a faulty headlight and roof lining completely removed. I once again requested Weelee collect the car to sort this out. Once again the car took 3 weeks to be sorted out, and no feedback from anyone unless I phoned in to reception multiple times a day. When I received the car back, no surprise, the headlight was still faulty which I decided to sort out myself knowing my car would probably be in for 2 weeks without it being sorted has I taken it to Weelee.

Fast forward 4 months later, I have requested my Natis documents as well as the new license disc and plates and no one can tell me what’s going on. I sent through all the relevant documentation and was told - after too many phone calls and not getting the promised return calls from Weelee - that the roadworthy has expired and I must once again make the trip to Weelee to get this sorted out before I can have any documentation that was requested months ago!!!!!!! This has now become such a problem for me because despite my MANY efforts to get ANY sort of feedback, even a phone call to say they can’t help me, NO ONE GETS BACK TO ME!!!!!!!! Not only is this costing me fuel money to have to drive to Weelee to get any sort of feedback, I am losing income as I lose hours getting to my clients and I am self employed!

I implore anyone wanting to go through Weelee, to turn the other direction and GTFO as quick as you can!!!!