Z
Zandile

1 reviews | Active since Jun 2022

29 Jan 2024, 11:24

Dissatisfied customer

We have bought a 2012 BMW 320i and within a week it was leaking water on the left passengers sides and I reported the problem and ask to bring it in for inspection because the petrol gauge was not well functioning and the I got stuck travelling back from Soshanguve to Garankuwa the car could not start and they brought a spare key but still the same and had to pay R1200.00 for the car to towed home and I reported the matter and the car was collected but it’s been almost 7 days since they took the car I have not been contacted in regards to the problem of the car and how long they are going to keep it. I’m just in the dark and have been referred to Jono he’s not answering the phone. I’m so disappointed and just want to return the car and go elsewhere where their service will be good. I’m so disappointed in Weelee from the reviews I have seen.

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Replies (2)
Weelee
Weelee's reply29 Jan 2024, 11:54
Official
Hi Zandile, 

We are so sorry to hear you've had such disappointing experience with our team. We appreciate you bringing this to our attention and can assure you this is not the level of service we aim to provide. We have escalated the matter internally and will contacting you urgently. 

We value your feedback and will ensure you're contacted immediately so we can get you back into your car and safely on the road, 
The Weelee Team
Z
Zandile's update08 Feb 2024, 17:06
Reviewer Update
It’s been 2 weeks and almost 3 weeks since they took the car for repairs. It means the problem is bigger than I thought. And on top of that they are saying they can’t take the car back because the mechanics are still busy. So we are paying for a car that we don’t have and it’s not roadworthy. I only drove the car for 4 days and it is still with the mechanics. Weelee is a **** and will not recommend anyone to buy the car. Unless maybe they took advantage because we were woman.