FS
Fernando S
1 reviews | Active since Nov 2021
22 Nov 2021, 17:40
Dissapointed Weelee
Listing my car was simple enough. App is simple. Agents are pushy but polite. Auction took place... Accepted highest bid from a Pretoria dealer, Heinrich & Seuns Motors. Drove 70km to dealer only to be told that some scratches on the car fender was not mentioned by Weelee, (which was) and was offered 15% less than their winning bid... What really? After accepting bid and listing the damage scratches?? What sort of Auction is this ??? **** auction. What a waste of time and energy. Rather go to your nearest "reputable" car dealer and negotiate with them. Pronto.
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Weelee's replyOfficial
26 Nov 2021, 07:52Hello Fernando, First off, thanks for sharing your feedback. And thank you for taking our call to discuss. We are really sorry that your Weelee experience didn’t meet your expectations. Clearly, we fell short, and we sincerely apologise. We appreciate you giving us a chance to sort the matter out for you.
In the future, we will make sure that the situation doesn’t happen again. The last thing we want to do is let our customers down, and moving forward, we’re going to do everything in our power to hold ourselves to that standard.
All the best,
Team Weelee
In the future, we will make sure that the situation doesn’t happen again. The last thing we want to do is let our customers down, and moving forward, we’re going to do everything in our power to hold ourselves to that standard.
All the best,
Team Weelee
Best regards,
Weelee's reply26 Nov 2021, 07:52
Official
Hello Fernando, First off, thanks for sharing your feedback. And thank you for taking our call to discuss. We are really sorry that your Weelee experience didn’t meet your expectations. Clearly, we fell short, and we sincerely apologise. We appreciate you giving us a chance to sort the matter out for you.
In the future, we will make sure that the situation doesn’t happen again. The last thing we want to do is let our customers down, and moving forward, we’re going to do everything in our power to hold ourselves to that standard.
All the best,
Team Weelee
In the future, we will make sure that the situation doesn’t happen again. The last thing we want to do is let our customers down, and moving forward, we’re going to do everything in our power to hold ourselves to that standard.
All the best,
Team Weelee
Best regards,