Dishonest Weelee

This was send on 2 Sep. Weelee's eeply os attached. They said they would look into the matter. Its been a month and absolutely no communication from them. Dishonest Weelee I had the worst experience at Weelee. They finalized my purchase application without me giving conscent because I raised several issues with the Jeep Compass that I was intending to buy. Then I had to get an attorney so that they could reverse the transaction and pay my deposit back. After they fetch the car from me...no one at Weelee knew where the car was and they phoned me to bring the car back...after someone at Weelee fetched the car. After I had paid 3 months of installments to Standard Bank...wherby I did not have the car and they did not provide me with any rental car...I had to borrow one from a family friend because I am a single mother that needs to get to work and her daughter to school. I couldnt buy another car cause I had to wait 3 months for my deposit, now they refuse to pay me my installments money back, because they say they loaned me a car, which they haven't. Standard bank has already refunded them with that money. This is the most disorganised and dishonest company I have ever had to do business with. I would not recommend them to anyone. If they could treat a single mother like this, I dont know what they would to others. Be careful. Reply (1) Weelee’s reply 06 Sep 2024 at 14:22 Hi Marilize,

We sincerely apologise for the difficulties experienced. Thank you for bringing this matter to our attention. We have escalated your case internally and will be reaching out to you directly to address and resolve these issues. Your feedback is invaluable in helping us improve our services, and we are committed to rectifying this situation as quickly as possible. We understand how frustrating this experience must have been for you, and we want to assure you that we are dedicated to providing the level of support and care that our customers deserve. We hope to make things right and restore your confidence in our company.

Again, we apologise for your frustration and hope to make things right.

Regards, The Weelee Team