Dishonest

I purchased a vehicle in Feb 2025 at Weelee. After signing my contract I told the salesman that I would be collecting my vehicle 7 days from the day I signed. Weelee did some recon for me before I collected.

On the morning of collection the vehicle wasn’t sent to washbay for a valet and there was animal hair and stains on the seats. They wanted to send it to valet that morning after they knew that I was going to be there very early for collection but I told them just to do a quick wash because I needed to get back to work. After getting to work I checked the service book and saw that my vehicle was never serviced at Weelee and because I took a warranty, the services MUST be up to date for the warranty to be valid. I raised it with the salesman and he said that the service is booked and parts is going to be ordered for the vehicle and they can only help me at the end of the month because they are very busy. Month end came and I made contact to arrange for the service. The salesman then told me that Weelee changed their policy and no after sales services would be done anymore. Now I have to pay for a service that was supposed to be done by Weelee for the warranty I also paid for to be valid. Weelee had a full week to have my vehicle ready. Absolutely bad time management and dishonest. I’m not buying or revering people to Weelee again, thats a promise.