1 reviews | Active since Nov 2016
Disastrous After-Sales Experience with Weelee Centurion
I bought a Volkswagen Golf 6 from Weelee in October 2024. The sales process was smooth, but the after-sales experience has been a disaster. The car has 101,000km on it with a full service history, but it's plagued with issues - terrible fuel smell, intermittent starting problems, and no engine light when the key is turned to accessory mode which work the same on all cars. Which made me wonder, was this disabled to hide some other problems?
I had Bosch diagnose the issue, but they couldn't find anything conclusive. And what they did suggest the issue might be Weelee's "warranty" wouldn't cover it. I reached out to their team multiple times, but the only person who showed willingness to assist was S***biso. Unfortunately, he stopped responding eventually and again I was back to square one even after submitting MULTIPLE videos as evidence of this happening.
The situation only got worse from there. I was told to send the car to Weelee, but S***biso was nowhere to be found. Jo**an helped and took the car for a drive after which he said he suggests to take it to their supposed workshop and he would send me the details, and also mentioned that should the issue not be found I WOULD BE LIABLE FOR THE COSTS (even after paying for a warranty), but as expected he never sent the workshop details as promised and did not bother to respond to any message from me THAT WAS SENT IN MARCH 2025 until the 6th of June after contacting the sales team AGAIN.
After months of silence, I contacted the sales agent, who referred me to R***rdt, who in turn referred me back to J***han. So around I go again, with NO SOLUTION. After this then suddenly J***han could repsond to my previous message. Until now 0 assistance has been offered and I am still at square one.
If Hellopeter had a zero star option it would be zero stars for after-sales service. Wouldn't recommend buying from Weelee despite their great reviews and sales service. Buyer beware, if you have any issues guaranteed they will NOT attend to it even after spending money on a warranty that supposedly covers one for these issues.
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about your after-sales experience and the ongoing challenges since purchasing your vehicle. Thank you again for bringing this to our attention. We understand your frustration and assure you that is not the level of service we aim to provide at all.
Please rest assured that your concerns have been escalated to our senior management team for urgent review. We are committed to thoroughly investigating this matter and doing what we can to ensure it is addressed. We value your feedback and regret that your experience has not reflected the level of service Weelee stands for.
Regards,
The Weelee Team
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about your after-sales experience and the ongoing challenges since purchasing your vehicle. Thank you again for bringing this to our attention. We understand your frustration and assure you that is not the level of service we aim to provide at all.
Please rest assured that your concerns have been escalated to our senior management team for urgent review. We are committed to thoroughly investigating this matter and doing what we can to ensure it is addressed. We value your feedback and regret that your experience has not reflected the level of service Weelee stands for.
Regards,
The Weelee Team
It's as simple as SORT OUT MY CONCERNS OUT, AFTER ALMOST A YEAR OF COMPLAINING. or at least hear out my issues and show some interest, instead Weelee chooses to ignore and offer ZERO help! These concerns were raised A WEEK AFTER RECEIVING THE VEHICLE !
It's as simple as SORT OUT MY CONCERNS OUT, AFTER ALMOST A YEAR OF COMPLAINING. or at least hear out my issues and show some interest, instead Weelee chooses to ignore and offer ZERO help! These concerns were raised A WEEK AFTER RECEIVING THE VEHICLE !