1 reviews | Active since May 2024
Disappointing Experience with Weelee Centurion – Buyers Beware
I purchased a vehicle from Weelee Centurion, only to encounter faults starting the very next day. Despite their attempts at repairs, the car returned with additional issues. Each time I raised concerns, they consistently pushed back, delaying meaningful resolutions.
During my last interaction, they assured me that alternative solutions would be considered if further problems arose. However, when the issues persisted, they conveniently cited a policy requiring customers to prove, at their own expense, that the faults existed before the purchase. Essentially, I am now forced to bear the cost of proving that the defect I reported immediately after purchase was pre-existing. Which means I need to pay for their ineffective pre-delivery inspection. This is in addition to not being able to use the vehicle with frequent faults repair exercise.
The vehicle is with them from over a week and instead of addressing the problem, they continue to make excuses, leaving me in limbo without my car. Because they have nothing to loose and customer continue to suffer.
Think twice before buying from Weelee Centurion. My experience has been nothing short of frustrating, costly, and filled with endless delays and excuses.
We appreciate your honest feedback here and are so sorry to hear you feel this way. We do try to ensure that our customers feel informed and supported throughout the entire process, but we do understand your frustration. Please note that we have handed over your review and your contact details to our aftersales team to get a better understanding of the issue and to see how best they can assist you. There are processes that we have to follow in order to reach decisions which will be beneficial for all parties invloved.
We know there is always room to do better, and our promise is for us to continue to push, improve and always do right by our customers. Feel free to reach out to us anytime and we'll see to it that you get what you need.
Best,
The Weelee team
We appreciate your honest feedback here and are so sorry to hear you feel this way. We do try to ensure that our customers feel informed and supported throughout the entire process, but we do understand your frustration. Please note that we have handed over your review and your contact details to our aftersales team to get a better understanding of the issue and to see how best they can assist you. There are processes that we have to follow in order to reach decisions which will be beneficial for all parties invloved.
We know there is always room to do better, and our promise is for us to continue to push, improve and always do right by our customers. Feel free to reach out to us anytime and we'll see to it that you get what you need.
Best,
The Weelee team
