Disappointed

I am extremely disappointed with the service I have received from Weelee. I purchased a vehicle on finance, and the licensing and roadworthy certificate were included as part of the deal and are reflected in my monthly instalment. However, more than a month after purchasing the vehicle, I only received the registration documents and never received the roadworthy certificate. I have repeatedly tried to contact Eunice from Weelee regarding this matter, but my messages and requests have been ignored. As a result, I was forced to pay R732 out of my own pocket for the licence disc, and I now have to arrange and pay for my own roadworthy certificate as well. These are costs that should never have fallen on me. To make matters worse, shortly after purchasing the vehicle, I was repeatedly contacted by an insurance company that appeared to have received my personal information. I felt pressured to take out insurance through them, only to discover after doing my own research that I was under no obligation to use their insurance product. This has raised serious concerns about how my personal information is being handled. Furthermore, a sales representative, Lufuno, shared the previous owner's personal information with me, including their full name, surname, and ID number. If another customer's personal information can be shared so casually, how can I have confidence that my own personal information is secure? This raises serious concerns regarding compliance with the POPIA Act and the protection of customer data. My experience with Weelee has been one administrative issue after another. It feels as though the company prioritizes vehicle sales but has little concern for customer service once the sale has been completed. The lack of communication, accountability, and support has been extremely frustrating. I hope this review reaches someone in management who is willing to address these issues and ensure that customers are treated properly. Unfortunately, based on my experience, Weelee has lost a lifelong customer. Very disappointing service.

I can supply all evidence apon request