IA
Ismail A

1 reviews | Active since Jan 2025

29 Jan 2025, 12:13

Disappointed by Lack of After-Sales Support from Weelee

I recently purchased a vehicle from Weelee, and my experience has been disappointing. Within two days of taking delivery, the car began to experience issues. I was shocked to learn that there is no basic short-term coverage or goodwill policy in place to address such problems, especially so soon after purchase.

Despite raising my concerns, I was told that there’s no warranty on the car , all issues are now my responsibility. This feels incredibly unfair, as I expected at least some level of support for the first few days after purchase.

The lack of after-sales service and support has left me deeply dissatisfied. I trusted this dealership to stand by the quality of the vehicles they sell, but it seems that once the sale is complete, you’re entirely on your own.

I would caution others to carefully consider their options and fully understand the implications before buying from Weelee

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Replies (1)
Weelee
Weelee's reply29 Jan 2025, 14:55
Official
Hi Ismail,
 
We’re truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback.  At Weelee, our goal is always to put our customers first and ensure a positive experience both during and after the sale. We apologise for falling short this time. 

We have shared your feedback with our team, and they will be in touch to address and resolve the issue. Your satisfaction is important to us, and we’re committed to making things right.

Regards,
The Weelee Team






4o mini