MM
Mandla M

1 reviews | Active since Mar 2009

06 Dec 2024, 13:32

Dealer refusing to fix the faults I picked up on the vehicle after they false sold me with defects

Hi there On 09/11/2024, I purchased a second hand bakkie (Isuzu D-Max 250) at Weelee in Centurion. The salesperson (Wedell Stofells) advised that the bakkie still had a factory warranty on it.After the delivery was made, I then made an effort to check with Isuzu if the bakkie had a warranty and to my surprise, the warranty expired. few days later I picked up clutch, rear wheel bearing issues and the aircon pump failure. I reported all the issues to the Weelee dealer and I took the bakkie back. They took it to their workshop and all the reported problems were confirmed. Weelee refused to cover the cost and I asked why I was sold a bakkie with defaults without being notified. I also asked why I was **** to with regards to the warranty being valid. On the 04th/12/2024 I went to check since they were not answering my call and Nic (Wendell's manager was called and he advised he will get authorization for the workshop to go ahead on the next day. Today I am still waiting and Wendell and his manager are no longer responding to my calls.

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Replies (3)
MM
Mandla M's update06 Dec 2024, 17:09
Reviewer Update
My problem is being attended to. Weelee have informed the workshop to repair/fix 80% of the issues which I eventually accepted though I am not happy, but half of a loaf is better than nothing. Thanks to Wendell and Nic's effort.
Weelee
Weelee's reply09 Dec 2024, 10:37
Official
Hi Mandla,

Thank you for sharing your feedback and for acknowledging the efforts of Wendell and Nic. We sincerely apologies for the delay and inconvenience caused in the meantime. We’re glad to hear that progress is being made and that your concerns are being addressed. 

Please know that we take your concerns seriously and aim for the highest level of service. If there’s anything further we can do to assist or improve your experience, don’t hesitate to reach out. Your satisfaction is important to us, and we’re here to help.

Regards, 
The Weelee Team
MM
Mandla M's update17 Dec 2024, 15:03
Reviewer Update
Hi there

Please note after sale team came back and advise that they will mot pay for the aircon pump. I had to pay +-R16k. The bakkie was advertised as having an aricon. I have already report ***** with Ombudsman. All these defects were never reported.

Regards
Raymond