BT
Brendan T
1 reviews | Active since Nov 2012
26 Jan 2022, 06:56
Car vanished off the site whilst in a pending state.
Added my car onto the site, did all the leg work, was in a pending state for 3 days, today i log on and it's just gone, no message saying on why, just gone..
Communicate with potential clients better.. Why would i ever use your service again or recommend it to others now?
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Replies (2)BT
Brendan T's updateReviewer Update
26 Jan 2022, 09:01So someone from weelee called me and cleared up confusion about why the car went missing, which i REALLY appreciate.
However i would like to make it clear that i cannot find anywhere on the site to change ones cell number on the profile. Maybe i'm missing it but i can't find a sub menu for that.
However i would like to make it clear that i cannot find anywhere on the site to change ones cell number on the profile. Maybe i'm missing it but i can't find a sub menu for that.
BT
Brendan T's update26 Jan 2022, 09:01
Reviewer Update
So someone from weelee called me and cleared up confusion about why the car went missing, which i REALLY appreciate.
However i would like to make it clear that i cannot find anywhere on the site to change ones cell number on the profile. Maybe i'm missing it but i can't find a sub menu for that.
However i would like to make it clear that i cannot find anywhere on the site to change ones cell number on the profile. Maybe i'm missing it but i can't find a sub menu for that.
Weelee's replyOfficial
27 Jan 2022, 11:15Hi Brendan, We appreciate your honest feedback and for taking our call to discuss.
In the future, we will make sure that the situation doesn’t happen again. The last thing we want to do is let our customers down, and moving forward, we’re going to do everything in our power to hold ourselves to that standard. Again, we’re sorry we dropped the ball this time, but we hope you’ll consider giving us another chance. Feel free to reach out to us anytime and we’ll see to it that you get what you need this time. Best, Weelee’s customer service champion
In the future, we will make sure that the situation doesn’t happen again. The last thing we want to do is let our customers down, and moving forward, we’re going to do everything in our power to hold ourselves to that standard. Again, we’re sorry we dropped the ball this time, but we hope you’ll consider giving us another chance. Feel free to reach out to us anytime and we’ll see to it that you get what you need this time. Best, Weelee’s customer service champion
Weelee's reply27 Jan 2022, 11:15
Official
Hi Brendan, We appreciate your honest feedback and for taking our call to discuss.
In the future, we will make sure that the situation doesn’t happen again. The last thing we want to do is let our customers down, and moving forward, we’re going to do everything in our power to hold ourselves to that standard. Again, we’re sorry we dropped the ball this time, but we hope you’ll consider giving us another chance. Feel free to reach out to us anytime and we’ll see to it that you get what you need this time. Best, Weelee’s customer service champion
In the future, we will make sure that the situation doesn’t happen again. The last thing we want to do is let our customers down, and moving forward, we’re going to do everything in our power to hold ourselves to that standard. Again, we’re sorry we dropped the ball this time, but we hope you’ll consider giving us another chance. Feel free to reach out to us anytime and we’ll see to it that you get what you need this time. Best, Weelee’s customer service champion