PS
Peter S
1 reviews | Active since Apr 2021
09 Apr 2021, 17:28
Bidding price was inflated
I didn’t expect to get the book value of my car but then undercutting the winning bid by almost R32000 was really disturbing to me.
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Replies (1)
Weelee's replyOfficial
10 Apr 2021, 11:06Hi there Peter,
We appreciate your honest feedback here. We know there is always room to do better and our promise is for us to continue to push, improve and always do right by our customers.
Our dealers bid based on the information at hand. Upon inspection, if there are major additional things identified, it does unfortunately impact the auction price. With that said, we understand your frustration and truly apologise for the disappointment.
We hope you’ll consider giving us another chance in the future. Feel free to reach out to us anytime and we'll see to it that you get what you need.
Best,
The Weelee team
We appreciate your honest feedback here. We know there is always room to do better and our promise is for us to continue to push, improve and always do right by our customers.
Our dealers bid based on the information at hand. Upon inspection, if there are major additional things identified, it does unfortunately impact the auction price. With that said, we understand your frustration and truly apologise for the disappointment.
We hope you’ll consider giving us another chance in the future. Feel free to reach out to us anytime and we'll see to it that you get what you need.
Best,
The Weelee team
Weelee's reply10 Apr 2021, 11:06
Official
Hi there Peter,
We appreciate your honest feedback here. We know there is always room to do better and our promise is for us to continue to push, improve and always do right by our customers.
Our dealers bid based on the information at hand. Upon inspection, if there are major additional things identified, it does unfortunately impact the auction price. With that said, we understand your frustration and truly apologise for the disappointment.
We hope you’ll consider giving us another chance in the future. Feel free to reach out to us anytime and we'll see to it that you get what you need.
Best,
The Weelee team
We appreciate your honest feedback here. We know there is always room to do better and our promise is for us to continue to push, improve and always do right by our customers.
Our dealers bid based on the information at hand. Upon inspection, if there are major additional things identified, it does unfortunately impact the auction price. With that said, we understand your frustration and truly apologise for the disappointment.
We hope you’ll consider giving us another chance in the future. Feel free to reach out to us anytime and we'll see to it that you get what you need.
Best,
The Weelee team