LM
Lehlohonolo M

1 reviews | Active since Aug 2013

13 Aug 2025, 16:03

Be Weelee sure NOT to buy you vehicle from Weelee. They are a huge disappointment!

Run from this company. The worst company i have ever done business with. On the 3rd of July 2025 my wife and I bought a vehicle from weelee after having sold two vehicles that had under 90k Kilometers to them.

The vehicle that they sold to us had engine faults that and made a rattling sounds. I made it very clear to the sales consultant that I wouldn't buy the car if it those issues were not sorted. The sales consultant sent me voice notes and videos insisting that the faults were fixed. We picked up the car and 3 days later the rattling sounds were still there and the engine light came on. The car reported that it had a drive train problem. I called the sales consultant and sent him pictures of the warning signs. He escalated the matter to the after sales department where they collected the car and assured me that they will fix the car. The car has been with Weelee for over a month now. Different dealerships have diagnosed the car and have given Weelee a quotation of over R60 000 to repair the car. I have asked for copies of the different diagnoses, to date I have not received one. I have asked for regular updates and the all the after sales consultant keeps saying is that the quote is sitting with the CEO and he has not approved it. I am appalled at the level of service and the deception at Weelee and would definitely not recommend it to anyone. Rather go to all their competitors and buy your vehicles there!

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Replies (1)
Weelee
Weelee's reply13 Aug 2025, 17:00
Official
Hi Lehlohonolo,
 
We appreciate your honest feedback here and are very sorry to hear about your experience. We understand the frustration caused by the ongoing issues with your vehicle and the impact it has had on your time, finances, and ability to travel. This is certainly not the level of service or support we aim to provide. 

Please be assured that we take your concerns seriously and will escalate this matter internally to ensure it receives the attention it deserves. Please note our team will reach out to you directly to discuss the details, provide clarity on the situation, and work towards a fair resolution. We know there is always room to do better, and our commitment remains to improve and always do right by our customers. 

Regards,
The Weelee Team