aE
annamarie E
1 reviews | Active since Aug 2014
06 Jan 2025, 16:15
Be aware to buy a car at Weelee !!!
Please be aware to ever buy a car from Wheelee, while you are still busy with finance they are selling your car to someone else without feedback from any of the sales people. To arrive at their premises and nobody knows where the vehicle is you are busy buying. Phoning them back numerous times with only a message response to state sorry they vehicle has been sold, not to mention any feedback regarding the finance application whatsoever. Poor customer service, for a first time experience with Weelee, I will never try to buy a car from you again and will also warn as many people as possible about the manner in which you are doing business.
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Weelee's replyOfficial
07 Jan 2025, 08:58Hi Annamarie,
Thank you for sharing your feedback. We sincerely apologise for the inconvenience and disappointment caused during your experience with Weelee. This is not the standard of service we aim to provide, and we understand how frustrating this situation must have been.
Please note that we are investigating the matter further and will be in touch with you directly to resolve this. Your feedback is valuable, and we are committed to improving our processes to prevent similar situations in the future. Thank you for bringing this to our attention.
Kind regards,
The Weelee Team
Thank you for sharing your feedback. We sincerely apologise for the inconvenience and disappointment caused during your experience with Weelee. This is not the standard of service we aim to provide, and we understand how frustrating this situation must have been.
Please note that we are investigating the matter further and will be in touch with you directly to resolve this. Your feedback is valuable, and we are committed to improving our processes to prevent similar situations in the future. Thank you for bringing this to our attention.
Kind regards,
The Weelee Team
Weelee's reply07 Jan 2025, 08:58
Official
Hi Annamarie,
Thank you for sharing your feedback. We sincerely apologise for the inconvenience and disappointment caused during your experience with Weelee. This is not the standard of service we aim to provide, and we understand how frustrating this situation must have been.
Please note that we are investigating the matter further and will be in touch with you directly to resolve this. Your feedback is valuable, and we are committed to improving our processes to prevent similar situations in the future. Thank you for bringing this to our attention.
Kind regards,
The Weelee Team
Thank you for sharing your feedback. We sincerely apologise for the inconvenience and disappointment caused during your experience with Weelee. This is not the standard of service we aim to provide, and we understand how frustrating this situation must have been.
Please note that we are investigating the matter further and will be in touch with you directly to resolve this. Your feedback is valuable, and we are committed to improving our processes to prevent similar situations in the future. Thank you for bringing this to our attention.
Kind regards,
The Weelee Team