JO
Johan O

1 reviews | Active since Aug 2024

06 May 2025, 18:47

Bad service Weelee

I am not a keyboard warrior, but today I am going to share my experience with Weelee. My wife visited Weelee to have a look at a vehicle she want to purchase. She waited for 20min at the reception desk to be assited. To cut a long story short, the lady who assisted her didn't introduce herself, and could not find the car on the floor. Then my wife got told the car was removed from the floor as there is something wrong with the vehicle. The sales lady then turned around and left my wife high and dry. There is another vehicle she is interested in, but needless to say without any assistance she left. Please teach your sales staff how to attend to customers as this is basic skills they need to assist vehicle buyers Regards Johan

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Replies (2)
Weelee
Weelee's reply07 May 2025, 12:49
Official
Hi Johan,

Thank you for bringing this to our attention. We're truly sorry to hear about your experience, and we take your concerns very seriously. 

We’d like to assure you that your feedback has been escalated to our senior team for urgent review. One of our consultants will be in touch shortly to gather more information and work towards resolving this matter appropriately. We sincerely apologise for the inconvenience and disappointment caused. 

Regards,
The Weelee Team

Best regards,

Weelee
Weelee's reply07 May 2025, 16:16
Official
Hi Johan,

Once again we apologise for the inconvenience and disappointment caused.

Please share your wife’s contact details with us as we would like to reach out and offer a personal apology. You're also welcome to email us her details at ***. 

Regards,
The Weelee Team

Best regards,